For many organisations, reception is where that first impression is made. A good reception will reinforce your brand – in terms of style and service – and will set expectations for what’s to come. It can also influence your mood: imagine how you would feel after arriving at reception for a meeting and not being sure where to go, not being able to catch the eye of the receptionist* and of being kept waiting with no-where to sit and nothing to look at but a blank wall. That mood will carry through to your meeting and, however courteous your host… READ MORE
